Have you always wanted a better customer experience and better economics? Have you thought of any solutions? How many have you tried yet? How many have worked so far?
I’ve got
awesome news for you, my dear friend. With this article written by Richard
Hawker, Jeff Melton, James Wright, Maureen Burns and Jens Engelhardt, you can
now learn on how to really do it. Their article is entitled “Breakthrough
Design for Better Customer Experience and Better Economics.”
It’s
definitely worth the read. You have my word for that. It will provide you with
the tips, advices and lessons you’ve been longing to learn for in a long time.
They even have a quote there which says “Great design goes beyond the digital
veneer to coordinate the company’s employees, partners, physical channels and
economic objectives.
If you
want to read their full article, here it is:
https://www.bain.com/insights/breakthrough-design-for-a-better-customer-experience-and-better-economics/
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also follow me on:
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@marklunartist
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