Have you always wanted a better customer experience and better economics? Have you thought of any solutions? How many have you tried yet? How many have worked so far?

I’ve got awesome news for you, my dear friend. With this article written by Richard Hawker, Jeff Melton, James Wright, Maureen Burns and Jens Engelhardt, you can now learn on how to really do it. Their article is entitled “Breakthrough Design for Better Customer Experience and Better Economics.”

It’s definitely worth the read. You have my word for that. It will provide you with the tips, advices and lessons you’ve been longing to learn for in a long time. They even have a quote there which says “Great design goes beyond the digital veneer to coordinate the company’s employees, partners, physical channels and economic objectives.

If you want to read their full article, here it is: https://www.bain.com/insights/breakthrough-design-for-a-better-customer-experience-and-better-economics/

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Comments

“Design’s fundamental role is problem solver.”

Design Thinking: How Designers Solve Problems According to Emilie Johnston from CloudApp, Designers have a unique way of seeing the world and that perspective can add some major value to the business. But a traditional task-oriented design mindset won't get you there. Here are some of the ways great designers innovate their way to the top. Make problem-solving the priority The colors, the creativity, the endless possibilities for how to make a product better, easier, sexier. Hands down, the BEST thing about design, is that it's fun. Really fun. The problem with it being fun, is that you could literally spend hours obsessing over fonts, and never solve a single problem for your users. Great designers relish the details, but never lose sight of the bigger picture. They know that while tools and tricks may come and go, the big picture is always the same: Solving a problem for your user. Because at the end of the day, it doesn't matter which platform yo...

“Good design is lot like clear thinking made visual.”

Designers are the people who are either gifted or skilled when it comes to design. But I never said that it was an easy feat, but it isn’t. Thinking of an idea for their design is a necessity in the grind and it’s quite a struggle, believe it or not. Research and seeking for inspiration plays a major role in this process. Other problems and thoughts in mind can also be an obstacle for a good idea. That is why to have good design, the mind also be clear and when idea comes in, that’s the time it will be born to reality. So if you think that’s too much of a hassle or if you just can’t take that? We, designers, are the best at that. You may also follow me on: FB Page: @marklunartist IG: @marklunatheartist Twitter: @MarkLuna30 Blog: http://markluna38.blogspot.com/ #Freelance #GraphicDesigner #SocialMediaManager #PhotoManipulation #LogoDesigner

“Thinking about design is hard, but not thinking about it can be disastrous.”

Thinking about design is probably one of the toughest challenges that a designer could face in his projects and perhaps even in his career. Despite these, we, designers, do our best to overcome this and not get swayed by analysis paralysis or in other words, get stuck in thinking. The worst part is not getting stuck but instead, it is not thinking about design that is truly horrific. I, as a designer, do my best to not get stuck in paralysis analysis nor in not thinking of any design whatsoever. It is important for me to be proactive rather than reactive to the situation. It’s quite the challenge but it is worth it. You may also follow me on: FB Page: @marklunartist IG: @marklunatheartist Twitter: @MarkLuna30 Blog: http://markluna38.blogspot.com/ #Freelance #GraphicDesigner #SocialMediaManager #PhotoManipulation #LogoDesigner

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